Return & Refund Policy

At Venzotti, every piece is crafted with careful attention to quality and detail. We want you to be completely satisfied with your purchase.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Include all original tags, packaging, dust bags, boxes, and accessories received with the order.
• Show no signs of wear, damage, stains, odors, alterations, or use.
• Be accompanied by proof of purchase.

To request a return, please contact Venzotti customer support within 14 days of receiving your order. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We strongly recommend using a trackable and insured shipping service. Venzotti is not responsible for return packages that are lost or damaged in transit.

Original shipping charges, if applicable, are non-refundable.

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method within 5 days. Please allow additional processing time for your bank or payment provider to post the refund.

Items that are returned used, damaged, incomplete, or otherwise not in their original condition may be denied a refund.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and include your order number along with clear photographs of the issue.

If we determine that the item was damaged, defective, or incorrect upon arrival, we will work with you to resolve the issue appropriately.

Limited-Edition Products

Because certain Venzotti products are produced in limited quantities and may include individually numbered pieces, all original certificates, numbered tags, packaging, and accessories must be returned with the product.

Missing or altered limited-edition components may make the item ineligible for return.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the eligible item according to this policy and place a new order.

Final Sale Items

Items specifically marked Final Sale at the time of purchase are not eligible for return or refund, except where required by applicable law.

Contact Us

For return requests or questions regarding your order, please contact Venzotti customer support through the contact information provided on our website.